Refund & Return Policy

Last Updated: 01 February 2024

Refund Eligibility:

Damaged or Defective Products: Notify us within 3 days of receiving a damaged or defective item.

Shipping Errors: In case of a shipping error, please inform us immediately, and we will promptly address the issue.

Timeframe for Refunds:

Customers must inform us of their intention to return a product within 7 days of receiving it.

Refund Process:

To initiate a refund, kindly contact our customer support team at brews@mcleodsbrewery.co.nz. Provide your order number, details of the issue, and any relevant photos. Our team will guide you through the seamless return process.

Refund Methods:

Refunds will be processed using the original payment method. If the original payment method is unavailable, we may offer a store credit or an alternative arrangement.

Non-Refundable Items:

Certain items, such as opened, used, or consumed products, and customized or personalized items, are not eligible for refunds.

Return Shipping:

McLeod’s will cover any shipping costs for errors on our part, all other returns will be at the cost of the receiver. 

Cancellation Policy:

Orders may be canceled within 24 hours of purchase. After this period, cancellations may not be possible.

Contact Information:

For refund inquiries or to initiate a return, please contact our customer support team at brews@mcleodsbrewery.co.nz.

Changes to the Refund Policy:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Legal Compliance:

This refund policy is designed to comply with applicable laws and regulations.

Your satisfaction is our priority. Should you have any questions or concerns, please do not hesitate to reach out. We appreciate your understanding and look forward to continuing our shared passion for exceptional craft beer.

Cheers,

The McLeod's Brewery Team